Steve Hopkins – Coffee Connoisseur, Yammer, Culture Amp and Building Responsive Organizations
My guest today, Steve Hopkins (@Stevehopkins), is one of the original signators of the Responsive.org movement. In this interview we discuss Steve’s history and his current work with the start-up, Culture Amp. We cover his experience building Yammer alongside our mutual friend, Adam Pisoni, why he moved to San Francisco from Australia, and his love of coffee.
We also touch on parenting and sports, to better understand how to manage people and work as a team.
I’m always impressed with Steve’s dedication to customer service, and we explore this concept through his work at Culture Amp.
I hope you enjoy this interview on building more sustainable and resilient companies with Steve Hopkins.
“Eleven Rings: The Sole of Success” by Phil Jackson
“Pep Guardiola: Another Way of Winning: The Biography” by Guillem Balague
“Team of Teams: New Rules of Engagement for a Complex World” by Stanley McChrystal
“Sapiens: A Brief History of Humankind” by Yuval Noah Harari
1:30 Defining Responsive.org
4:00 The beginning of the Responsive movement and Yammer
8:30 How Steve got to Yammer
13:30 Serving and building something alongside other people
16:00 Conway’s Law
19:00 Build amazing products, build your team thoughtfully, and build the culture
23:00 How Steve’s leadership helps build culture
26:30 Steve lets everyone makes their own decision and sets a high bar in participation
30:30 Steve’s experience with other great leaders and his hockey team
33:30 Building a cohesive network despite having an ego
36:00 Metaphor between sports teams and Responsive Organizations
38:30 Team of Teams Model – everyone has a mentor
41:00 How would Steve build a coffee shop as a responsive organization?
43:00 What it means to have self management
45:30 Myths that tie people together
48:30 The future of data to inform the business culture and shape of the organization
52:00 The importance of good managers, good leaders, and personal responsibility
If you enjoyed this episode of the Robin Zander Show, you might also enjoy listening to my conversation with Mike Arauz (@mikearauz) on Responsive.org and the Future of Work.
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